Product Operations Specialist

Job Summary

We are seeking a Product Operations Specialist to support operational excellence and optimize workflows across our product development lifecycle (PDLC). This role focuses on driving efficiency, streamlining processes, and supporting cross-functional collaboration between teams such as product, engineering, marketing, sales, and customer success. You’ll help ensure projects stay on track, data-driven insights inform decision-making, and product teams are equipped with the tools they need for success.

Responsibilities

Program & Project Support:

• Assist with the execution of product initiatives, supporting both tactical and strategic projects.
• Help implement frameworks that drive operational scalability and standardize product workflows.
• Track project timelines and ensure alignment with organizational goals.

Process Optimization:

• Identify process bottlenecks and recommend solutions to improve product development workflows.
• Support the continuous improvement of product operations and ensure best practices are followed.

Cross-Functional Coordination:

• Facilitate collaboration between product, engineering, and customer-facing teams to keep projects aligned.
• Support change management initiatives by helping teams adapt to new tools and processes.

Data-Driven Decision Support:

• Maintain dashboards and reports to monitor key performance indicators (KPIs).
• Process PLDC metrics as needed
• Leverage tools like Pendo, Tableau, or JIRA to deliver actionable insights for the product team.

Operational Support:

• Manage day-to-day operations in systems like JIRA, Aha, Confluence, and Pendo.
• Provide administrative support for product lifecycle management tools and help maintain documentation.

Customer Insights & Product Launches:

• Gather and analyze customer feedback to help inform product strategies.
• Assist in planning and executing product launches, ensuring cross-functional readiness.

Documentation & Best Practices:

• Maintain up-to-date documentation, playbooks, and operational guidelines for the product team.

 

Qualifications

• 2–4+ years of experience in product operations, project management, or a related role in SaaS/technology.
• Familiarity with tools such as JIRA, Aha, Confluence, and Pendo (administrative experience is a plus).
• Strong organizational skills with the ability to manage multiple projects simultaneously.
• Experience creating dashboards and analyzing data using platforms like Tableau, Looker, or similar tools.
• Strong communication skills and the ability to collaborate with cross-functional teams.
• A detail-oriented mindset with strong problem-solving skills.

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