Sr. Salesforce Service Cloud and Community Admin

Job Summary

As Sr. Salesforce Administrator to join our team. In this role, you'll support 800+ end users across various user groups with a focus on Customer Community (20,000+ community users and partners) and Customer Support, ensuring data accuracy, overseeing data workflows, and automating manual processes. In addition, you will perform system configurations resolving issues; testing, deploying, monitoring and documenting changes

Responsibilities

• Participate in analyzing and documenting existing processes for possible improvements and make appropriate recommendations.
• Design solutions that are visual, interactive, sustainable and drive business value.
• Work with business stakeholders to build POCs, demo progress, and incorporate feedback.. 
• Protect Salesforce data according to iCIMS’ data classification policies.
• Participate in testing activities of transaction systems, reporting and integration. 
• Participate in testing and validating system fixes and enhancements and assisting with user acceptance testing. 
• Assisting with the configuration of existing application.
• Enhancing existing components of current system (new functionality, queries, reports, etc.) 

Implementing third-party products to work with application

Qualifications

• BA degree equivalent or relevant work experience
• 3-5+ years of system administration experience with Salesforce
• Understanding of systems and processes supporting Customer Support organizations in the SaaS industry
• Strong verbal and written communication skills
• Experience working with Salesforce flows
• Experience managing Salesforce Experience Cloud (Communities)
• Experience managing Omni-Channel routing
• Experience managing Salesforce Service Cloud